CitationCare respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. This policy applies to the CitationCare website and Services.
Information We Collect
We collect information you provide directly — such as your name, facility name, email address, phone number, and the citation documents and details you submit for a quote or service. We also collect limited information automatically when you visit the website, such as IP address, browser type, and pages viewed.
Website Analytics
We use analytics tools to understand how visitors use our website so we can improve it. Analytics data is generally aggregated and does not identify you individually.
Forms
Information submitted through our forms — including citation submissions, quote requests, and contact forms — is used to respond to your request, prepare a quote, and deliver the Services you request.
Membership Information
When you enroll in membership, we collect the information needed to manage your account, deliver member resources, process billing, and communicate with you about your membership.
Cookies
We use cookies and similar technologies to operate the website, remember preferences, and measure performance. You can manage cookies through your browser settings. See our Cookie Policy for details.
How We Use Information
We use information to provide and improve the Services, prepare quotes, develop requested documents, manage memberships, communicate with you, process payments, maintain security, and meet legal obligations.
Storage
Information is stored using reputable service providers with administrative, technical, and physical safeguards intended to protect it. Submitted documents are handled confidentially and accessed only by our compliance team, as described in our Confidentiality & Privacy Practices.
Retention
We retain information only as long as necessary to provide the Services, maintain business records, and comply with legal obligations, after which it is securely deleted or de-identified.
Sharing Limitations
We do not sell your personal information. We share information only with service providers who help us operate (such as hosting, payment, and email providers) under confidentiality obligations, or when required by law.
Children's Privacy
Our Services are intended for businesses and professionals and are not directed to children under 13. We do not knowingly collect information from children.
Marketing Preferences
You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us. Transactional messages related to your services or membership may still be sent.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict use of your personal information, and to request a copy of it. To exercise these rights, contact us using the information below.
Contact Information
For privacy questions or requests, contact CitationCare at support@citationcare.com.