This page defines the scope of the Services CitationCare provides so that clients clearly understand what we do and what falls outside our role. CitationCare functions as an advisor and advocate for operational compliance readiness.
What CitationCare Does
CitationCare provides compliance support Services to licensed care providers, including:
- Compliance Readiness — helping facilities assess and strengthen their day-to-day readiness.
- Plan of Correction (POC) Development Support — professionally developing POC drafts based on the citation and information you provide, written to your facility type and state.
- Operational Support — guidance on compliance infrastructure, quality assurance, and improvement between surveys.
- Documentation Guidance — assistance with policies, handbooks, admission documents, and audit tools.
- Policy Development — support developing and reviewing policies and procedures.
- Survey Preparation — mock surveys and survey-readiness reviews.
- Educational Resources — a library of templates, checklists, and learning materials.
- Membership Support — ongoing resources, guidance, and priority support for members.
What CitationCare Does Not Do
To set clear expectations, CitationCare does not:
- Provide legal advice or legal representation.
- Create an attorney-client relationship.
- Provide medical or clinical advice.
- Act as a government agency, licensing authority, or regulatory body.
- Guarantee survey outcomes or the removal of any citation.
- Submit documents to regulators on your behalf as a legal representative.
- Assume responsibility for your organization's regulatory compliance.
When to Retain Legal Counsel
CitationCare's Services are supportive and advisory. Whenever you need legal advice, legal representation, or an interpretation of your legal rights or obligations, you should retain qualified legal counsel. Our Services are intended to complement — not replace — the advice of your attorney or other professional advisors.
For questions about the scope of our Services, contact CitationCare at support@citationcare.com.