CitationCare understands that the documents providers share with us can be sensitive. We are committed to handling submitted information responsibly and confidentially. This page describes the practices we apply when you send us citations and related materials.
Please note: CitationCare is a compliance support organization, not a healthcare provider or a covered entity acting in that capacity. This page describes our confidentiality and privacy practices; it does not represent a claim of HIPAA compliance or certification.
Secure Document Handling
Documents are submitted through an encrypted upload process and are stored using reputable, access-controlled systems. We apply reasonable safeguards intended to protect the confidentiality and integrity of the materials you send.
Confidential Communications
We treat communications about your citation, facility, and compliance matters as confidential and share them only as needed to deliver the Services you request.
Internal Access Limitations
Access to submitted documents is limited to members of our compliance team who need it to prepare your requested work. We do not make submitted documents broadly available within or outside the organization.
Reasonable Administrative Safeguards
We maintain reasonable administrative practices — including access controls, confidentiality expectations for our team, and secure handling procedures — designed to protect submitted information.
Electronic Document Management
Submitted files are managed within secure, access-controlled electronic systems. We work to keep documents encrypted in transit and at rest through the service providers we use.
Client Confidentiality
Information about your facility, your citations, and your engagement with CitationCare is kept confidential and is not disclosed to third parties except with your direction or as required by law.
Data Protection Practices
We apply administrative, technical, and physical measures intended to reduce the risk of unauthorized access, loss, or misuse of the information you provide.
When Additional Privacy Agreements May Be Appropriate
Depending on your organization's requirements and the nature of the information involved, a separate confidentiality or data-handling agreement may be appropriate. We are glad to discuss such arrangements with you.
Our Professional Commitment
Safeguarding the information you entrust to us is central to how we operate. We continually review our practices and work with reputable providers to maintain responsible, confidential handling of submitted materials.
For questions about our confidentiality and privacy practices, contact CitationCare at support@citationcare.com.